Privacy Policy
Last updated July 2026
What we collect
Account details (name, email, whether your email is verified), your order and ticket history, and the technical basics required to run a secure service (IP address for fraud prevention and rate limiting).
Listening data — the important one
If you connect Spotify or Apple Music, we collect your recently played tracks (track, artists, played-at time) and estimate playtime per artist. This is the data that powers your Fan Draw boost. It is used for exactly that purpose — computing your fan score — and for nothing else: it is never sold, never shared, never used for advertising, and our own support staff cannot see it.
If you disconnect
Disconnecting a streaming account stops all collection immediately. To stop scalpers from cycling one streaming account through many Ticketplace accounts, we retain the link between your streaming identity and your account; deleting your Ticketplace account erases your listening history and play events entirely.
What we never store
Your card details. Payments are handled end-to-end by Stripe; card numbers never touch our servers.
How we use your data
To deliver tickets, run Fan Draws, prevent fraud, and send transactional email about your orders and draws. Reminder emails (like 'entries are open') are only sent when you ask for them. We don't sell your data, ever.
Your rights
Both work today, self-service: download everything we hold about you (including your full listening history) from Account → Settings → 'Download my data', and delete your account from the same page. Deletion scrubs your personal information and erases listening data immediately; order records are retained without your identity for financial compliance.
Retention
Listening history is kept while your streaming account is connected and is deleted when you delete your Ticketplace account. Financial records (orders, refunds) are retained as required by tax and payment regulations.